Privacy Policy

Last Updated: December 9, 2025

Welcome to MyStoryMate. We care deeply about your privacy—especially for families and children. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your data.

1. Information We Collect

We collect only the minimal information required to operate MyStoryMate effectively:

• Account Information: Name and email address for parent accounts
• Authentication Data: Encrypted passwords or social login identifiers (if you choose social sign-in)
• Kid Profile Information: Optional child profiles created by parents, including name, age group, and avatar preferences
• Subscription & Credits: Information related to your subscription plan and credit balance
• Usage Data: Basic analytics such as app features used, stories created, and general usage patterns (anonymized where possible)
• Device Information: Device tokens for push notifications (if enabled), device type, and app version

2. What We Do NOT Store

• We do not store payment card details (handled by secure third-party payment processors)
• We do not store location data
• We do not store browsing history or activity outside our app
• We do not collect or store biometric data

3. How We Use Information

We use the information we collect solely for the following purposes:

• Service Delivery: To create personalized stories, jokes, and riddles based on your preferences and kid profiles
• Account Management: To manage your account, subscriptions, and credit balance
• Communication: To send important service updates, account notifications, and respond to your inquiries
• Improvement: To analyze usage patterns (in aggregate, anonymized form) to improve our app features and user experience
• Security: To protect your account from unauthorized access and ensure platform security
• Legal Compliance: To comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Children's Privacy

MyStoryMate is designed with children's privacy in mind:

• Children do not create accounts or sign in directly
• All child profiles are created and managed exclusively by parents
• Parents have full control over their children's profile data and can edit or delete it at any time
• We comply with applicable children's privacy laws, including COPPA (Children's Online Privacy Protection Act)
• We do not knowingly collect personal information from children under 13 without parental consent

5. Data Storage and Security

We implement industry-standard security measures to protect your information:

• All data is encrypted in transit using SSL/TLS
• Sensitive data (like passwords) is encrypted at rest
• We use secure cloud infrastructure with regular security audits
• Access to personal data is restricted to authorized personnel only
• We regularly update our security practices to address emerging threats

Photo Handling: As mentioned above, photos uploaded for character creation are processed temporarily and deleted immediately after processing. Only the AI-generated character images are stored, not your original photos.

6. Data Sharing and Third-Party Services

We may share data with trusted service providers under strict confidentiality agreements:

• Payment Processors: For subscription and payment processing (they handle payment card data, not us)
• Cloud Services: For secure data storage and hosting
• AI Service Providers: For story generation and character creation (data is processed and not retained by these providers beyond the generation process)
• Analytics Services: For understanding app usage (using anonymized, aggregated data)
• Push Notification Services: For delivering notifications to your device

We disclose personal information only when:

• Required by law or legal process
• Necessary to protect our rights, property, or safety
• Necessary to protect the rights, property, or safety of our users

7. Data Retention and Deletion

We retain your data only for as long as necessary to provide our services:

• Active Accounts: Data is retained while your account is active
• Deleted Accounts: When you delete your account, we delete all associated data, including kid profiles, stories, and characters, within 30 days
• Legal Requirements: Some data may be retained longer if required by law or for legitimate business purposes (e.g., transaction records for accounting)
• Backup Data: Deleted data may remain in backups for up to 90 days before being permanently removed

You can request account deletion at any time through the app settings or by contacting us at support@mystorymate.app.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information through your account settings
• Deletion: Delete your account and all associated data at any time
• Opt-Out: Disable push notifications or email communications in your account settings
• Data Portability: Request your data in a portable format

9. International Data Transfers

Your information may be processed and stored in servers located outside your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy, regardless of where it is processed.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users (for significant changes)
• Displaying a notice in the app (for significant changes)

Your continued use of MyStoryMate after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@mystorymate.app
Subject Line: Privacy Policy Inquiry

We will respond to your inquiry within 30 days.